Digital transformation and innovation · Technology obsolescence and evolution
We may not be able to secure licenses for technologies on which we rely. We rely on certain technologies that we license from third parties that supply key database technology, operating systems and specific hardware components for our services.
Digital transformation and innovation · Digital transformation and modernization
We are expanding our investment in AI/ML across the entire Company. This includes using generative AI and continuing to integrate AI capabilities into our products and services. While AI/ML can present significant benefits, it can also present risks and challenges to our business.
Cybersecurity and data protection · Insider threats and access controls
Unauthorized parties have, and may continue to, attempt to gain access to our systems or facilities through various means, including hacking into our systems or those of our customers, partners or vendors. They may also attempt to fraudulently induce our employees, customers, partners, vendors or other system users to disclose usernames, passwords, payment card information or other sensitive data.
Information management · Information systems and reporting
The successful operation of these systems depends in part on reliable access to computing capacity and third-party technology providers. Any disruption or failure in our IT systems or infrastructure, or those of our third-party providers, could result in system failures, delays or errors in our operations.