Customer and revenue · Changing customer preferences and behavior
If we are not able to provide high quality medical care at a reasonable price, patients may choose to receive their health care from our competitors... If any of our hospitals achieve poor results on the quality measures or patient satisfaction surveys (or results that are lower than our competitors) or if our standard charges are higher than our competitors, our patient volume could decline.
Market position and competition · Pricing pressure and margin compression
Controls designed to reduce inpatient services and increasing rates of 'denials' may reduce our revenues... In addition, we have been experiencing increasing rates of denied claims ('denials') from managed care payers, including managed Medicare, which have reduced our net revenues and increased our operating costs.
Customer and revenue · Revenue concentration in specific products or segments
A significant portion of our revenue is produced by facilities located in Texas, Nevada and California... On a combined basis, these facilities contributed 16%, 17%, and 11% of our consolidated net revenues during 2025 and 2024, respectively. This geographic concentration makes us particularly sensitive to regulatory, economic, public health, environmental and competitive conditions in those states.
Market position and competition · Competitive pressure and market share loss
Our hospitals face competition for patients from other hospitals and health care providers. The healthcare industry is highly competitive, and competition among hospitals, and other healthcare providers for patients and physicians has intensified in recent years... If our competitors are better able to attract patients, recruit physicians and other healthcare professionals, expand services or obtain favorable managed care contracts at their facilities, we may experience a decline in patient volume and our business may be harmed.