Innovation and product development · Product development and randd investment risks
If we do not successfully develop and deploy new technologies (such as technologies incorporating AI) to address the needs of our customers, our business and results of operations could suffer. There is no assurance that our enhancements to our platforms or our new product features, capabilities, or offerings will be compelling to our customers, gain market acceptance, or have a positive or material impact on our business.
Market position and competition · Pricing pressure and margin compression
Some of our larger competitors have substantially broader and more diverse product and service offerings and may be able to leverage their relationships with distribution partners and customers based on other products or incorporate functionality into existing products to gain business in a manner that discourages customers from purchasing our platforms, including by selling at zero or negative margins.
Customer and revenue · Changing customer preferences and behavior
If the market for our platforms and services develops more slowly than we expect, our growth may slow or stall, and our business, financial condition, and results of operations could be harmed. The market for our platforms is rapidly evolving and relies on a number of factors, including customer adoption, customer demand, changing customer needs.
Customer and revenue · Customer concentration and key customer dependence
Historically, existing customers have expanded their relationships with us, which has resulted in a limited number of customers accounting for a substantial portion of our revenue. If existing customers do not make subsequent purchases from us or renew their contracts with us, or if our relationships with our largest customers are impaired or terminated, our revenue could decline, and our results of operations would be adversely impacted.
Customer and revenue · Revenue concentration in specific products or segments
Our top three customers together accounted for 16% and 17% of our revenue for the years ended December 31, 2025 and 2024, respectively. Historically, existing customers have expanded their relationships with us, which has resulted in a limited number of customers accounting for a substantial portion of our revenue.
Market position and competition · Market cyclicality and demand volatility
Seasonality may cause fluctuations in our results of operations and financial position. Historically, the first quarter of our year generally has relatively lower sales, and sales generally increase in each subsequent quarter with substantial increases during our third and fourth quarters.